10
BNS Support
Developed By: Edward Caissie
Simple display of useful support information in the sidebar. Easy to copy and paste details, such as: the blog name; WordPress version; name of installed theme; and, active plugins list. Help for those that help. The information is only viewable by logged-in readers; and, by optional default, the blog administrator(s) only.
5
Technical Support
Developed By: Konstantin Kovshenin
If you’re a freelancer, a web design agency or simply a WordPress consultant, Technical Support for WordPress is a way to provide quality support to your clients. After setting up a WordPress powered website for your client, install the Technical Support plugin, which will enhance your client’s Dashboard with a new widget for submitting support tickets directly to your e-mail.
They’ll have an option to mark the issue as related to a certain topic – pick from a list, which is of course customizable within the plugin settings. The form in which messages will be sent is totally customizable and shortcode-powered (as seen from the screenshots below). The company providing support is also customizable and may include a title, logo, e-mail and company URL. The Technical Support widget looks fairly nice in the admin dashboard, which gives a slight bonus to the support company’s brand.
